Better Business Bureau

Serving Eastern Washington, North Idaho & Montana

Jan served the BBB of the Pike's Peak Region, Inc. in Colorado Springs, CO for 9 years before relocating to the Northwest in December of 1998 to pursue the position of President with the BBB serving the Eastern Washington/North Idaho area. As President of the BBB, Jan has successfully taken the neutral non-profit organization from a $325,000 working budget to a $1.5 million dollar endeavor.

In January of 2002, the BBB of the Inland Northwest, under Jan’s leadership, acquired the Better Business Bureau of Central and SE WA.  In January, 2004, your BBB began servicing the state of Montana for the first time in BBB history. Through this growth, the BBB has gained a greater service outreach and expansion in its accredited business base. The BBB Serving the Inland Northwest then became the BBB Serving Eastern Washington, North Idaho & Montana.

With the BBB now servicing a large and varied number of media groups, Jan has cultivated an excellent regional partnership with radio, television and print. She does talk radio, TV spots and PSAs, taking on interviews with reporters regarding the latest topics in customer-business relations. Jan writes a bi-monthly column as guest writer for the Spokesman Review. Jan currently serves as President for the Spokane Club and is also an active board member of the Montana State Chamber of Commerce. 

Jan lives in Downtown Spokane and travels throughout Eastern and Central Washington, as well as Northern Idaho and Montana educating people and meeting with businesses. For fun, she visits far away countries, hikes, snowshoes, reads and plays golf. She has had many outdoor adventures including a 100 mile hike through the Swiss Alps, and the near 200 mile Coast to Coast walk in England.  

Jan strongly encourages everyone to support their local merchants by buying locally, and hopefully, from Better Business Bureau Accredited Businesses!